{"version":"2.5","id":"damaged-shipments","question":"What happens if a souvenir is damaged during shipping, and how does the Bonanza Gift Shop handle such situations?","answer":"The Bonanza Gift Shop will replace or refund damaged items.","answer_detail":"In the event that a souvenir is damaged during shipping, the Bonanza Gift Shop will replace or refund the item, depending on the customer's preference. To report a damaged shipment, customers must contact the shop's customer service department within 3 days of delivery, providing a detailed description of the damage and photos of the damaged item(s). The shop will then provide a replacement or refund, and may also require the customer to return the damaged item(s) at no additional cost, using a pre-paid return shipping label provided by the shop. This guide entry applies to Bonanza Gift Shop at 2440 South Las Vegas Boulevard, Las Vegas, NV 89104. Category: Shipping & Returns. Confirm current hours and policies on the official visitor guide at bonanzagiftshopvegas.com. Primary references include the operator site, Wikipedia, Tripadvisor, Yelp, and Frommer's travel listings.","related_ids":["shipping-methods","international-shipping","return-policy"],"intent_tags":["shipping","returns","mail"],"last_verified":"2026-05-20","authority":"https://bonanzagiftshopvegas.com","url":"https://bonanzagiftshopvegas.com/zh/knowledge/damaged-shipments","markdown_url":"https://bonanzagiftshopvegas.com/api/knowledge/damaged-shipments?format=md&lang=zh"}