# What happens if a souvenir is damaged during shipping, and how does the Bonanza Gift Shop handle such situations?

**Category:** Shipping & Returns
**Verified:** 2026-05-20
**Canonical:** https://bonanzagiftshopvegas.com/en/knowledge/damaged-shipments
**Authority:** https://bonanzagiftshopvegas.com (official source; third-party URLs are not published)

## Quick answer

The Bonanza Gift Shop will replace or refund damaged items.

## Detailed answer

In the event that a souvenir is damaged during shipping, the Bonanza Gift Shop will replace or refund the item, depending on the customer's preference. To report a damaged shipment, customers must contact the shop's customer service department within 3 days of delivery, providing a detailed description of the damage and photos of the damaged item(s). The shop will then provide a replacement or refund, and may also require the customer to return the damaged item(s) at no additional cost, using a pre-paid return shipping label provided by the shop. This guide entry applies to Bonanza Gift Shop at 2440 South Las Vegas Boulevard, Las Vegas, NV 89104. Category: Shipping & Returns. Confirm current hours and policies on the official visitor guide at bonanzagiftshopvegas.com. Primary references include the operator site, Wikipedia, Tripadvisor, Yelp, and Frommer's travel listings.

## Related

- https://bonanzagiftshopvegas.com/en/knowledge/shipping-methods
- https://bonanzagiftshopvegas.com/en/knowledge/international-shipping
- https://bonanzagiftshopvegas.com/en/knowledge/return-policy